Privacy Policy

1. Who We Are

Copenstick Ltd (“Copenstick”, “we”, “us”, “our”) is a specialist joinery machinery manufacturer registered in England and Wales. We design, build and support precision joinery machines from our base in West Sussex.

Our registered business address is:

Copenstick Ltd 13 Blatchford Close Horsham West Sussex RH13 5RG United Kingdom

For all privacy-related enquiries, please contact us at: info@copenstick.co.uk

2. Scope of This Policy

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website at www.copenstick.co.uk, contact us by email or telephone, or otherwise engage with Copenstick. It applies to all visitors and customers, whether based in the United Kingdom, the European Economic Area (EEA) or elsewhere in the world.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable to our EEA customers, the EU General Data Protection Regulation (EU GDPR).

3. Personal Data We Collect

3.1 Data You Provide to Us

When you contact us, request a demonstration, or make an enquiry, we may collect:

•       Your name and job title

•       Your company name and address

•       Your email address and telephone number

•       The details of your enquiry or the products or services you are interested in

3.2 Data Collected Automatically

When you visit our website, we collect certain information automatically through the technologies described below. This may include:

•       Your IP address and approximate location (country or region)

•       The pages you visit on our website and how long you spend on them

•       The device, browser and operating system you are using

•       The source through which you arrived at our website (for example, a search engine or a link from another site)

4. Technologies and Third-Party Services

4.1 Squarespace

Our website is hosted and built on Squarespace. Squarespace may collect technical data about your visit, including IP addresses and browser information, as part of its standard hosting and security infrastructure. Squarespace acts as a data processor on our behalf.

For full details of how Squarespace handles data, please refer to the Squarespace Privacy Policy at www.squarespace.com/privacy.

4.2 Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data about page views, session duration, traffic sources and general user behaviour. We do not use Google Analytics to collect personally identifiable information.

Google Analytics data is processed by Google LLC (and, for EEA users, Google Ireland Limited). Google may transfer this data to servers in the United States and other countries. We have enabled IP anonymisation to ensure that your IP address is truncated before processing.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

For further information, please refer to the Google Privacy Policy at policies.google.com/privacy.

5. Cookies

Our website uses cookies. Cookies are small text files placed on your device to help the website function correctly and to provide us with analytics information.

The cookies used on our website include:

•       Essential cookies required for the website to operate correctly (set by Squarespace)

•       Analytics cookies that help us understand how visitors interact with our website (set by Google Analytics)

You can control or delete cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse or accept cookies, or to be notified when a cookie is being set.

6. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR (and EU GDPR where applicable) to process your personal data:

•       When you browse our website, we use analytics data to improve our content and understand our audience. We have assessed that this does not override your privacy rights. Legitimate interests:

•       When you place an order or enter into an agreement with us, we process your data to fulfil that contract. Contract performance:

•       Where we are required to retain or disclose data to comply with applicable law. Legal obligation:

•       Where we rely on consent, you may withdraw it at any time by contacting us at info@copenstick.co.uk. Consent:

7. How We Use Your Personal Data

We use the personal data we collect to:

•       Respond to your enquiries and provide information about our machinery and services

•       Arrange and confirm live demonstrations at our showroom

•       Process orders and manage customer accounts

•       Improve our website content and user experience using anonymised analytics data

•       Comply with our legal and regulatory obligations

•       Send relevant communications about our products or events, where you have consented or where we have a legitimate interest to do so

We will never sell your personal data to third parties, and we will not use it for automated decision-making or profiling.

8. Sharing Your Personal Data

We do not sell or rent your personal data. We share it only in the following limited circumstances:

•       With Squarespace, as our website hosting provider, acting as a data processor under a data processing agreement

•       With Google, for the purposes of analytics as described in Section 4.2

•       With professional advisers (such as solicitors or accountants) where necessary and subject to confidentiality obligations

•       With regulatory or law enforcement authorities where required by law

Where data is transferred outside the United Kingdom or the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms recognised under UK law.

9. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected:

•       Enquiry and contact data: retained for up to 3 years from the date of last contact, unless an ongoing business relationship exists

•       Customer order and contract data: retained for 7 years to meet accounting and legal obligations

•       Analytics data (via Google Analytics): retained in accordance with Google’s default retention settings, typically 26 months

Once personal data is no longer required, we securely delete or anonymise it.

10. Your Rights

Depending on your location, you may have the following rights in relation to your personal data:

•       The right to access the personal data we hold about you

•       The right to rectification if your data is inaccurate or incomplete

•       The right to erasure (“the right to be forgotten”) in certain circumstances

•       The right to restrict processing in certain circumstances

•       The right to data portability

•       The right to object to processing based on legitimate interests

•       The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at info@copenstick.co.uk. We will respond within one month of receiving your request. We will not charge a fee for reasonable requests.

If you are based in the United Kingdom, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

If you are based in the EEA, you may lodge a complaint with your local supervisory authority.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. Our website is served over HTTPS, and access to any personal data we hold is restricted to those with a legitimate business need.

No method of transmission over the internet is entirely secure. If you have concerns about the security of your data, please contact us at info@copenstick.co.uk.

12. Children’s Privacy

Our website and services are directed at business professionals and are not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it promptly.

13. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies before providing any personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The most current version will always be available on our website at www.copenstick.co.uk, along with the effective date.

We encourage you to review this policy periodically. Where changes are material, we will take reasonable steps to notify you.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Copenstick Ltd 13 Blatchford Close Horsham West Sussex RH13 5RG United Kingdom

Email: info@copenstick.co.uk

Telephone: +44 1403 588772

Website: www.copenstick.co.uk